100% Satisfaction Guarantee

Green Bay is a family business and we take a personal interest in the quality of our products and service. If you have any questions and concerns about a Green Bay product you have purchased please call us on Freephone 0800 033 7021. 

Do you have a question about your order?

In the past 12 months 99% of our deliveries have arrived with our customers in tip-top condition. We measure this by tracking issues reported by customers as cases and comparting this against the total number of orders despatched from our warehouse, which is located in Cambridgeshire.

In the unlikely event that your order arrives damaged or there is a discrepancy with your order, please contact us as soon as possible. One of the Green Bay team will happily talk to you about what you need and if you need to make a return.

Do you need to make a return or arrange for a replacement delivery?

• Please call Freephone 0800 033 7021 or email greenbay@greenbayharvest.co.uk
• A member of our team will give you a Customer Service Case Number so we can identify any returned product.
• Please endeavour to have the product name, batch number and Best Before date to hand when you call.
• If you change your mind for any reason after purchasing a Green Bay product, you have 7 days from the date of delivery to return any part of your order. Returns must be unopened and in as new condition.
• Please obtain a proof of postage and the sales receipt. Return costs which have been pre-agreed with a member of our team will be refunded as well.
• Replacement products will be sent out as soon as we receive your return.

Shipping

Mainland UK - postage is charged per order and is not weight based

• Standard delivery costs £3.95 and will be sent by Royal Mail first class or by courier depending on weight. Royal Mail deliver on Saturdays but not on Sundays or Bank Holidays.
• Next day delivery costs £6.95 and will be sent by next working day courier.
• Next day Saturday delivery costs £19.95 and will be sent by a special Saturday next day service.

Secure Shopping

• You can shop on Green Bay with major credit or debit cards.
• You can also pay using your PayPal and Google Wallet accounts if your prefer.
• Green Bay uses an Extended Validation SSL certificate  - the most robust level of service available - to protect your payment information as it flows between our web site and the payment service in order to validate and approve your purchase. This means that your name, address, password, account  name and credit card numbers are encrypted with a powerful algorithm so hackers and other online criminals can't read them. 
• After each purchase, your payment details are immediately erased. You can see more details about the security of our web site by clicking on the green padlock icon in the web address bar.

How does an SSL Certificate Work?

An SSL certificate serves as an electronic "passport." It establishes the website's authenticity and credibility and enables the browser and Web server to build a secure, encrypted connection.  Credibility is established by checking the digital certificate, which includes: The Certificate holder's name (i.e. Green Bay Harvest) The Certificate's serial number and expiration date A copy of the Certificate holder's "public" cryptographic key The digital signature of the Certificate-issuing authority In addition, Premium SSL Certificates - the kind of Certificate that we use -  give you an additional visual cue, displaying the Certificate holder's name against a distinctive green background in the visitor's browser bar.

Only the pages on the site where you enter payment information need to be secure. For example, if you are simply browsing a page to research the benefits of Manuka Honey, we don’t encrypt the page because there is no security risk and  the page will load faster. Once you arrive on SSL-protected page, the following visual indicators appear to show you that our site is secure and to give you the confidence to proceed: A "padlock" icon in the browser's status bar / URL address bar turns to green (Extended Validation Certificates only).

Green Bay Promotional Offers

• Free delivery offers apply to our standard delivery and UK service only.
• Free delivery may not be combined with other Green Bay promotions and offers.
• Green Bay discount codes apply to the normal sales price of the product as advertised on our web-site and do not apply to delivery costs if any apply to your order. Remember, orders over £35 are delivered free of charge.
• Free delivery offers apply to UK delivery only.

Highlands and Islands in UK

• Royal Mail standard parcels costs between £4.41 (up to 2kg) to £9.58 (up to 6kg).
• 48hr courier costs £15 for up to £20kg. This can sometimes take 1 extra day to some areas.

International

• Royal Mail airmail is priced by weight and is available up to 2kg.
• International courier is priced by region for any parcel up to 20kg.
• For some countries you will see 'Call for Quote - £999'. This applies to regions where we will need to look up a price for your order.
• To see the options available and prices to your address, please add your order to the cart and click on 'Calculate Postage' at the bottom of the basket page.